PH Crown Privacy Policy – How We Protect Your Data

Your Privacy is Our Priority at PH Crown

At PH Crown, we take your privacy seriously — and that is not just something we say. It is baked into every part of how we operate. This Privacy Policy explains in plain, straightforward language exactly what personal data we collect when you use PH Crown, why we collect it, how we use it, and who else may see it.

This policy applies to all users of the PH Crown website and platform, including visitors, registered members, and anyone who contacts our support team. By creating an account or continuing to use any part of the PH Crown platform, you confirm that you have read and accepted this Privacy Policy.

We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, which govern how personal information must be handled in the Philippines. PH Crown treats every piece of your data with the respect and care it deserves.

1. What Information We Collect

PH Crown collects personal data from you in order to provide a secure, personalised, and fully functional online casino experience. The information we collect falls into three main categories:

Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address and city/province in the Philippines
• Government-issued ID details (for KYC verification)
• Payment details such as GCash number, Maya account, or bank account information
• Username and password (stored in encrypted form)
• Any information you provide when contacting PH Crown support

Information Collected Automatically

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on PH Crown, session duration, and navigation paths
• Cookies and similar tracking technologies (see Section 7)
• Transaction history, game activity logs, and betting records

Information from Third Parties

• Identity verification data from licensed KYC service providers
• Payment confirmation data from GCash, Maya, BDO, BPI, UnionBank, and other processing partners
• Fraud detection signals from our security partners

2. Why We Collect Your Personal Data

PH Crown only collects the data we genuinely need. We do not gather information just for the sake of it. Below is a clear breakdown of why we process each type of data:

3. How PH Crown Shares Your Data

We want to be crystal clear: PH Crown does not sell your personal information to anyone. However, there are specific situations where your data may be shared with trusted third parties to make our service work properly:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard receive only the transaction data necessary to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Licensed partners who help us verify your identity and age in compliance with Philippine regulations.
• Game Providers: Third-party game studios and live casino operators who supply content on the PH Crown platform may receive your player ID and session data to enable gameplay.
• Fraud Prevention Partners: Security service providers who help PH Crown detect and prevent fraudulent activity, money laundering, and account takeovers.
• Regulatory Authorities: PH Crown may be required to share data with PAGCOR or other relevant Philippine authorities when required by law or regulation.
• Legal Proceedings: In the event of a legal dispute or court order, PH Crown may disclose relevant personal data as required by law.

All third parties we work with are contractually bound to protect your data and use it only for the specific purpose for which it was shared. We do not allow any third party to use your PH Crown data for their own marketing or commercial purposes.

4. How Long We Keep Your Data

PH Crown retains your personal data only for as long as it is needed to fulfil the purposes described in this Privacy Policy, or as required by Philippine law:

• Active account data is retained for the full duration of your membership with PH Crown.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years in compliance with anti-money laundering regulations.
• KYC verification documents are retained for five (5) years from the date of last transaction or account closure, whichever is later.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained until you withdraw your consent or for three (3) years from last engagement, whichever comes first.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.

5. Your Data Rights as a PH Crown Member

Under the Data Privacy Act of 2012, you have important rights over your personal data. PH Crown is committed to making it easy for you to exercise all of these rights:

6. How We Protect Your Personal Data

PH Crown employs a multi-layered security architecture to keep your personal information safe at every point — from the moment you enter it on our platform to the way it is stored in our systems.

• SSL Encryption: All data transmitted between your browser and PH Crown is protected by 256-bit SSL/TLS encryption — the same standard used by major banks in the Philippines.
• Two-Factor Authentication (2FA): PH Crown strongly recommends enabling 2FA on your account to add an extra layer of protection against unauthorised access.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for suspicious activity 24/7.
• Access Controls: Only authorised PH Crown staff with a genuine business need can access your personal data, and all access is logged and audited.
• Regular Security Audits: PH Crown undergoes periodic security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite our best efforts, no system is completely immune to risk. If you ever notice unusual activity on your PH Crown account, contact our support team immediately.

7. Cookies and Tracking Technologies

PH Crown uses cookies and similar technologies to make your experience on our platform smoother, more personalised, and more secure. Here is what you need to know:

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. Without these, you cannot log in, place bets, or manage your account on PH Crown.
• Performance Cookies: Help us understand how players use PH Crown so we can improve page speed, navigation, and overall usability.
• Functional Cookies: Remember your preferences — like language settings and preferred game categories — so you do not have to reset them every visit.
• Analytics Cookies: Used by tools like Google Analytics to give us aggregated, anonymised data about site traffic and user behaviour.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may impact your ability to use PH Crown's core features.

8. Marketing Communications

PH Crown may send you promotional emails, SMS messages, and in-app notifications about new games, upcoming promotions, and exclusive member offers — but only if you have opted in to receive these communications.

You can manage your marketing preferences at any time:

• Log in to your PH Crown account and go to Account Settings → Notifications
• Click the unsubscribe link at the bottom of any PH Crown marketing email
• Contact our support team at support@phcrown.best and request to be removed from marketing lists

Please note that even if you opt out of marketing communications, PH Crown will still send you transactional and service-related messages — such as deposit confirmations, withdrawal notifications, and important account security alerts. These are necessary for your account's operation and cannot be disabled.

9. Children's Privacy

PH Crown is strictly an 18+ platform (21+ as required under Philippine law). We do not knowingly collect personal data from anyone under the legal gambling age. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered on PH Crown, please contact us immediately at support@phcrown.best. We take this extremely seriously and will act without delay.

10. Changes to This Privacy Policy

PH Crown reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant updates, we will notify you by email (to your registered address) and/or by posting a prominent notice on the PH Crown platform.

The updated policy will always show the effective date at the top of this page. Your continued use of PH Crown after the updated policy takes effect constitutes your acceptance of those changes. We encourage you to review this page periodically so you stay informed about how we handle your personal data.